Alternative Consumer Dispute Resolution

Would you like to make a complaint? Please contact MADINC first so that we can try to resolve the matter promptly and amicably.

Consumer disputes may, in certain situations, be resolved outside the courts through mediation, conciliation and arbitration mechanisms provided by Alternative Consumer Dispute Resolution bodies in Portugal.

In the event of a dispute, a consumer may refer the matter to an Alternative Consumer Dispute Resolution body, including:

CNIACC — National Centre for Consumer Conflict Information and Arbitration

Rua D. Afonso Henriques, 1, 4700-030 Braga

Tel.: 253 619 107

E-mail: geral@cniacc.pt

Website: www.cniacc.pt

Further information and list of ADR bodies: Portuguese Consumer Portal (DGC)

Online Complaints Book: www.livroreclamacoes.pt